Actionable Solutions for Your Contact Center
At the ICMI San Diego Symposium, a team of experienced and knowledgeable trainers will provide you with the most current industry tools and techniques.
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Learn How To:
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"All trainers/presenters were
extremely educated and helpful - overall a great experience."
Colleen Olsen,
New Balance
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Collaborate With Your Peers
At the Symposium, ample
networking opportunities will connect you with forward-thinking contact professionals from top companies.
Send Your Entire Team!
A wide array of comprehensive courses will provide an optimal learning experience for everyone. Send your entire team to ensure improved efficiency across your center. Special team discounts are available. For information, contact Amanda Mae Miller at 516-562-5138 or
amiller@icmi.com.
Who Should Attend?
Executives, Managers, and Supervisors Involved in or Responsible for:Contact Centers | Telemarketing/Telesales |
Customer Service | Workforce Management |
Customer Relationship Management | Channel Support |
Help Desks | Six Sigma |
| Sales and Marketing | Hiring/Coaching/Retention |
