ICMI Training Is Coming to Canada

Now you can take part in a multi-day educational experience right in your own backyard! At the Toronto Symposium, a team of experienced and knowledgeable trainers will provide you with the most current industry tools and techniques.

Choose From the Following Courses:

• The Workforce Management Bootcamp – 4 Days
• Essential Skills and Knowledge for Effective Contact Center Management – 2 Days
• Smart Strategy = Strong Leadership: An Executive Workshop on Contact Center Strategic Planning – 2 Days
• Monitoring and Coaching for Improved Contact Center Performance - 2 Days

You’ll return home with real-life best practices and actionable solutions to help you immediately implement a more efficient and streamlined contact centre.

To Register By Phone: Call 800-627-6177