Lunch & Learn
Monday 12pm-1:30pm
Led by ICMI industry experts, "Lunch & Learn" will get your questions answered and help you to implement the learnings you'll take away from ACCE.
Mardi Gras Welcome Reception
Monday, 5:00pm-7:00pm
Join us for a Mardi Gras celebration, complete with beads, masks and plenty of networking opportunities! Sip a glass of wine and enjoy light hors d'oeuvres. Make new contacts, exchange ideas, and share tips.
Industry Roundtables Breakfast
Tuesday, 7:30am-8:45am
Don’t miss this opportunity to meet others in your industry to share what you’ve learned and discuss your action plans for implementing new ideas in your center. Tables will be hosted by ICMI consultants, trainers and editorial staff, who will facilitate networking and share their expertise at this informal breakfast.
Networking Reception on the Exhibit Hall Floor
Tuesday, 5:00pm-6:30pm
This reception provides the perfect opportunity for you to mingle with colleagues in a relaxed environment while browsing contact center solutions from our top industry vendors.
QueueTips Breakfast
Wednesday, 8:00am-9:00am
The always popular ICMI QueueTips comes to New Orleans! Select a topic you’d like to learn more about, then share your experiences with our distinguished faculty and your fellow attendees. A great way to meet and learn from other contact center professionals while enjoying breakfast and great conversation.
Call Center of the Year Award Ceremony
Wednesday, 8:30am-10:00am
Join us as we announce the winners of this coveted award, which will be presented to one Small-to-Medium Call Center (75 agents or less) and one Large Call Center (more than 75 agents.
ICMI Volunteer Activity – Taking Place at ACCE 2010
Join us on Sunday, June 13 as we give back to the New Orleans Community!
