Keynote Presentations

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HIGH PERFORMANCE CLIMB®

Date: Tuesday, June 15, 2010

Time: 8:45am - 10:00am

Speaker: John Foley, CenterPoint Companies

In this inspiring keynote, John Foley draws upon his experience as Lead Solo of the Blue Angels to describe how to achieve substantially higher levels of performance. Hear his simple, systematic, yet exciting approach for how to develop the clarity, focus, commitment, and trust that are necessary to achieve ever-higher levels of performance. Learn how to create buy-in and commitment for your team's vision and goals, leading to clarity that drives execution decisions. Find out how learning to focus prepares individuals for action and increases successful outcomes.

This insightful program emphasizes the development of trust and respect among team members as essential to execution, and demonstrates proven ways for teams to achieve deep levels of trust. Discover a process that is the key to continuous improvement and exceptional growth. This dynamic presentation will provide you with a whole new perspective on your ability to excel. You will leave this session not only transformed, but also with a set of concrete tools to immediately begin a high performance climb.

John Foley,
CenterPoint Companies

John Foley became one of the top pilots in the world by applying principles that would become the basis for his unique Diamond Performance® Framework. Using Blue Angel methodology as a model, he developed a framework for excellence that has informed his life in a profound way and has guided his approach to achievement. Mr. Foley went on to attend the prestigious Stanford Graduate School of Business as a Sloan Fellow and to work in venture capital in Silicon Valley. He founded CenterPoint Companies in order to share his insights and techniques with others, positioning clients to achieve high performance in both their professional and personal lives. Through CenterPoint, John combines his rich experience and unique insights to equip organizations, teams and individuals to pursue their highest goals, achieve breakthrough performance and sustain results. As leader of CenterPoint, John has served as advisor to Fortune 500 corporations, professional athletic teams, venture capital companies, professional associations and educational institutions.

Customer Service in the "Twitter" First Century

Date: Tuesday, June 15, 2010

Time: 12:15pm – 2:15pm (Luncheon Keynote)

Speaker: Patrick Morrissey, Vice President, Strategic CRM Partners, salesforce.com

As this is a luncheon keynote, it is open only to conference delegates and speakers.

SPONSORED BY

With millions of customers embracing social media for service and support, customer service teams must connect their processes and agents to these new social media channels with the same precision as in their contact centers. In the world of real time, "press 1" is no longer the preferred option. Customers can now tweet or post their customer service issues and questions in public, on Facebook and Twitter, from any device, placing service agents under increasing pressure to respond in real-time. The world of service has changed, so what is your strategy? Find out how industry leaders are moving to real time service in the cloud, changing their strategies and using collaborative customer service technologies to break down departmental silos and resolve customer issues faster than ever. Welcome to the Service Cloud.

Patrick Morrissey,
Salesforce

Patrick Morrissey is responsible for Service Cloud go to market strategy and strategic alliances at Salesforce.com. Prior to joining Salesforce.com, Morrissey was the Senior Vice President of marketing and business development for Savvion, a leader in Business Process Management (BPM) software, where he helped grow the company 100% year over year. Prior to Savvion, Morrissey was Vice President of Marketing and business development for enterprise performance management (EPM) at Business Objects. Mr. Morrissey is a frequent keynote speaker at industry conferences and has appeared on CNN, CNBC and in the Wall Street Journal.

FASCINATE! THE SEVEN SECRET TRIGGERS OF
PERSUASION AND INFLUENCE

Date: Wednesday, June 16, 2010

Time: 8:30am - 9:30am

Speaker: Sally Hogshead, Speaker, Author, and Brand Innovation Consultant

Why are you captivated by some people, but not others? How do certain leaders convince you to change your opinion, yet others go ignored? Why do you vividly remember some events, while most get filed into your mental spam filter? The answer: Fascination. In this remarkable presentation, Sally Hogshead will reveal why fascination is your new weapon in the battle for the attention of your boss, your employees... even your customers.

You'll learn about the seven secret triggers of fascination: Power, Lust, Mystique, Prestige, Alarm, Vice, and Trust. Sally will lead you on a riveting journey through the decision-making process, drawing upon three years of research and an in-depth study of 1,000 Americans. She'll share the landmark findings from her new book, FASCINATE: Your 7 Triggers to Persuasion and Influence, which has been described by Seth Godin as "a transformative work... that will forever change the way you see the world." If you're interested in persuading anyone from employees to consumers, Sally will teach you how to break through the distraction of a recession, and incite action now.

Sally Hogshead,
Speaker, Author, and Brand Innovation Consultant

Growing up with the last name Hogshead would give anyone an unconventional point of view. Today, after surviving years of harassment on the playground, Sally is a sought-after speaker, author, and brand innovation consultant, helping companies develop messages that persuade and captivate. Her work and insights have been profiled by The New York Times, NBC, ABC, CBS and MSNBC. She's been described by the press as "intrepid" and an "advertising mastermind." After an illustrious career in advertising, she has authored two books: RADICAL CAREERING: 100 Truths to Jumpstart Your Job, Your Career, and Your Life, about building a fascinating personal brand; and FASCINATE: Your 7 Triggers of Persuasion and Captivation. When not writing and speaking, Sally campaigns to bring back the "hogshead" as a unit of popular measurement in the U.S.