What is ACCE?
Produced by ICMI, the longtime leading global provider of comprehensive resources for customer management professionals, ACCE is the premier global gathering for the contact center industry. Presented annually in rotating locations, it is an essential forum for educational growth, networking, and the sharing of significant and proven best practices. Contact center professionals come to ACCE to discover how to improve their center’s performance by better managing people and resources, improving operations, properly selecting and implementing technology, and more. This is accomplished through a multi-day learning experience that provides practical tips, tools and inspiration. Whether you’re new to the industry and need to learn from the ground up, or are simply seeking new approaches and techniques, ACCE is an event you won’t want to miss.
Our Mission
Over time, as channels have been added and new priorities have come to the forefront, the educational needs of call center professionals has shifted and evolved. The reality is that we are now living in a world that consists of more calls, more complex, from more channels - with higher customer expectations and higher consequences. With this in mind, it is our goal to offer an educational program that addresses these concerns, and provide actionable solutions.
The ACCE Advisory Board
The ACCE Advisory Board consists of contact center executives and industry experts representing a cross-section of roles. These seasoned industry professionals volunteer their time to help construct the ACCE educational program. They work to ensure that the quality of the content provided to attendees is high-level, relevant, and timely. Their role is critical to the success of the conference.
