Top Reasons to Attend ACCE 2010
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- The All-Access Package is truly all-inclusive and includes everything our 4-day event has to offer, including intensive pre-show workshops, the full main conference program and materials, networking activities and meals, keynote presentations and entry to an exhibit hall filled with top industry vendors, prize-winning opportunities, and consultations with expert consultants.
- ICMI has been a major industry resource for 25 years (click here to view our anniversary video) and is respected by call center professionals worldwide. In fact, "ICMI" is synonymous with expert knowledge within the industry. We bring this expert knowledge and expertise to all of our offerings...including events. At ACCE, you'll benefit from this by returning to your center with best practices and takeaways accumulated through our many years of experience.
- Our speaking spots cannot be "purchased" by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a "call for papers" process and outreach to industry experts.
- Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75 minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A!
- Numerous networking opportunities, provide multiple opportunities for you to interact with and learn from your peers.
- We offer numerous sessions that address the internal issues you face as a contact center manager. Our "Power of People" track contains such topics as Developing Your Supervisors into Experienced Leaders, Keep Training Alive...Without the Budget!, Agent Satisfaction - The Key to Unlocking Everything that Matters, and Relational Leadership-Employee Engagement Equals Employee Retention... providing you with the skills you need to better manage your team!
- We understand the unique issues of small call centers, and address these in a full-day Small Call Center Summit.
- We address the new-fangled world of social media and how it impacts you, in our latest track, Social Media in the Contact Center.
- At NO other event will you find everything listed above all in one place, and at an extremely affordable price.
