|
FAQs
-
What is the ICMI Executive Summit?
The ICMI Executive Summit is an invitation-only event open exclusively to senior-level directors and executives aligned with the contact center. The goal is to provide a unique opportunity for networking and strategic education. Participation in this event will be limited to no more than 100 top-level contact center industry executives.
-
When is the ICMI Executive Summit being held?
The summit will take place February 1-3, 2010, in Miami, Florida.
-
Where is the ICMI Executive Summit being held?
All conference activities will take place at:
Hyatt Regency Miami
400 South East Second Avenue
Miami, FL 33131
305.358.1234 / 800.233.1234
miamiregency.hyatt.com
-
What is the focus of the summit?
The theme of this first Summit is the customer experience. This event will identify customer strategies that will have a direct impact on business. Utilizing a dynamic array of educational formats, the program is designed to provide innovative, practical insights to address these issues.
-
Who should attend?
Senior-level directors and executives aligned with the contact center.
-
What is included in my conference registration package?
For a description of what’s included, click here.
-
What type of educational sessions will be offered?
Performance Labs – Immersive, hands-on labs providing a rich customer interaction design experience.
In-depth Workshops – These interactive workshops are designed to take customer experience strategy to a new level of success.
General Sessions – Everything from keynote addresses to strategy discussions.
Peer-to Peer Sharing – “Unconference”-style learning between delegates.
-
How can I request an invitation?
You can request an invitation by completing a few short qualification questions. To do so, click here.
|
|