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We provide end-to-end contact center services and network connectivity – in the cloud. We deliver the most proven solutions, quickly and with ease, helping our customers lower the cost and improve the quality of every customer interaction. In addition to connectivity, our contact center services include contact handling such as ACD, IVR with skills-based routing as well as agent optimization tools such as workforce management, hiring, customer surveying, quality management and eLearning. inContact also easily integrates with your favorite CRM to help you gain efficiencies and cost savings in your call center. |
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NICE Systems Ltd. (NICE.com) is the world leader in creating Insight from Interactions™ through advanced analytics of unstructured multimedia content and transactional data. NICE enables organizations to gain knowledge from the swirl of digital communications surrounding them and take action to improve performance, satisfaction and security. www.nice.com |
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Call Centers leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 120,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase call center desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com. |
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Pipkins’ Vantage Point workforce management solution forecasts workload and schedules staff for single or multi-site call centers using a proprietary optimization algorithm, advanced skill-based modeling, and exclusive historical trend analysis that fine-tunes forecasts for special events such as direct mail drops or seasonal promotions. The program integrates with leading ACDs, e-mail response systems and other multimedia queuing devices for data collection across multiple sites and time zones. Optional modules are available for real-time adherence monitoring, Web-based agent access, Web-based time and attendance, and now pop-up agent notification of intra-day schedule adjustments. Pipkins’ Agent Notification Module for its Vantage Point workforce management software expedites intra-day schedule adjustments by enabling call center supervisors to send pop-up messages to agents' computer screens. All Vantage Point functions are also available through the WorkforceScheduling.com online subscription service. |
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Pricelock’s Commuter Benefit is proven to dramatically reduce call center attrition--saving you substantial recruiting and training costs and enabling your company to deliver high quality, undisrupted service to your customers. Employees receive a customized gas card with your logo that allows them to purchase gas at discounted and/or capped prices at stations across the US. The program has proven results, is cost-effective and delivers a compelling ROI. Pricelock works closely with our clients to design and implement a custom program that is easy to administer. |
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Today´s customers want faster, more responsive service from the call center and beyond. Salesforce.com´s Service Cloud is quick to deploy, easy to use, and you can customize it on the fly as your business changes. But more importantly, you get a CRM solution that offers less agent training, consistently faster resolutions, and greater customer loyalty. Every day, thousands of companies use the Service Cloud to connect with customers everywhere they turn for service – the contact center, Web self-service, and even customer conversations on social communities like Facebook and Twitter. And because it all runs online--in the cloud--there´s no expensive infrastructure or complicated software. With the Service Cloud, there is less risk and faster time to value. Welcome to a better way of doing business. Welcome to the Service Cloud. |
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Tellme lets people simply say what they want and get it. Tellme is a Microsoft speech innovation making it easier to find information, connect with people and enhance business processes. By combining Internet data and a voice interface, Tellme’s voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year. |
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