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Description
The ICMI Executive Summit is an invitation-only event open exclusively to senior-level directors and executives aligned with the contact center. With a focus on bridging the gap between strategy and execution, the Summit will identify customer strategies that will have a direct impact on your business. Unique networking and educational opportunities will offer a highly interactive experience, the opportunity to engage with critical content, and real-world solutions in a focused and intimate environment.
To guarantee a hands-on experience, participation in this event will be limited to no more than 100 top-level contact center industry executives.
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Framework
- Performance Labs – Immersive, hands-on labs providing a rich customer interaction design experience.
- In-depth Workshops – These interactive workshops are designed to take customer experience strategy to a new level of success.
- General Sessions – Everything from keynote addresses to strategy discussions.
- Peer-to Peer Sharing – “Unconference”-style learning between delegates.
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Attend this event to:
- • Discover proven process and technology initiatives that drive strategic value, sustained performance and bottom line results.
- • Make your customer experience strategy come alive in the daily activities of your contact center leaders and frontline employees.
- • Learn how to measure and quantify the results of your initiatives - and effectively communicate this value to the highest levels of management.
- • Bring home innovative, practical insights and an actionable plan.
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Who Should Attend?
Senior-level directors and executives aligned with the contact center. Attendees should have P & L responsibility. Attendees must not provide any products or services to the contact center community (including technology, outsourcing, consulting, training, etc.).There are very limited, high-end sponsorship opportunities available for vendors, and these opportunities include attendance.
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Brad Cleveland Interview
Hear Brad Cleveland, ICMI Founding Partner and Sr. Advisor, expound on why you need to be at the Executive Summit.
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Macklin Martin Interview
Macklin Martin explains how the Executive Summit Performance Labs will provide a hands-on experience in technology integration and process tools, allowing contact center leaders to better understand the information needed to make critical day-to-day decisions.
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