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Education


Learn Today. Improve Tomorrow.

ICMI training programs help contact professionals provide excellent service, increase productivity and profitability, and decrease shrinkage. Results are what you need, and these courses will show you exactly how to achieve them in your own operation.

Symposium Courses

Smart Strategy = Strong Leadership: An Executive Workshop on Contact Center Strategic Planning 
Essential Skills and Knowledge for Effective Contact Center Management
Advancing Contact Center Quality Through Monitoring and Coaching
The Workforce Management Boot Camp
Contact Center Coaching: A Practical Approach to Getting Results
Measuring Contact Center Effectiveness
Contact Center Technology

"The course met all of my objectives. The techniques work!”
Mike Yohnk, Harley-Davidson

Daily Schedule

Breakfast: 7:30 am - 8:15 am
Training: 8:30 am - 12:00 pm
Lunch: 12:00 pm - 1:00 pm
Training: 1:00 pm - 4:30 pm
Morning and Afternoon Breaks