Develop a powerful contact center strategy to help position the contact center as an invaluable organizational asset!
This two-day, executive-level workshop will impart the information and direction necessary to develop, implement, and manage a contact center strategy and leadership process. Apply the lessons of the world’s best customer contact centers to transform your service and sales delivery systems to conquer new competitive challenges. Plus, this powerful executive program offers a forum unparalleled in the industry for developing contact center direction and priorities.
New perspectives and peer-to-peer discussions on how to lead your center in the right direction through identifying KPI’s and manage the changes in customer relationships driven by today’s multi-channel environment.
Course Topics Include:
- Customer Access Strategies
- Multiple Customer Contact Channels
- Contact Center ROI
- Adding Strategic Value
- Creating Customer Loyalty
- Building a Case for Needed Investments
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"This was one of the most impactful, complete and well-structured seminars I've attended! The materials represent a tremendous amount of resources, all in one single place."
Dora Wood
VP, Tech Support, LPL Financial
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Who should attend?
It is strongly recommended that C-level, Vice Presidents, and Directors with leadership, budgetary, and strategic responsibilities attend this executive level workshop.
April 20-21
Choose as part of your All-Access (4-day), Premium (3-day) or Main (2-day) Package
Added Bonus! All Symposium registrants have an opportunity to speak one-on-one with an ICMI industry expert. Discuss anything from barriers of implementing new processes to operational challenges.
Reserve your spot today!