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Come Learn from Contact Centre Guru Brad Cleveland!


Education


Learn Today. Improve Tomorrow.

ICMI training programs help contact professionals provide excellent service, increase productivity and profitability, and decrease shrinkage. Results are what you need, and these courses will show you exactly how to achieve them in your own operation.

Symposium Courses

Smart Strategy = Strong Leadership: An Executive Workshop on Contact Centre Strategic Planning  
Essential Skills and Knowledge for Effective Contact Centre Management
Advancing Contact Center Quality Through Monitoring and Coaching
The Workforce Management Boot Camp

"I think ICMI is currently providing a nice range of topics for Symposiums."
Shane D’Agostino, Symantec Corporation

Daily Schedule

Breakfast: 7:30 am - 8:15 am
Training: 8:30 am - 12:00 pm
Lunch: 12:00 pm - 1:00 pm
Training: 1:00 pm - 4:30 pm
Morning and Afternoon Breaks